Clear service expectations
This page explains the terms that may apply after a consultation and confirmed service appointment with THE ETTI GROUP.
Effective October 13, 2026
Visiting this website or submitting a service request does not create a contract, booking, payment obligation, or acceptance of this policy. This policy becomes part of an agreement only after a consultation, THE ETTI GROUP and the customer agree on the service scope and price, and an appointment is scheduled or a service is purchased.
Please give at least 24 hours’ notice to cancel or reschedule a confirmed appointment.
Prepaid services may be refunded if cancelled before work begins. Once service has started, completed service time is non-refundable. If THE ETTI GROUP cancels or cannot complete the agreed service, any prepaid amount covering time not provided will be refunded.
Technology troubleshooting is billed for time and does not guarantee a repair. If you are dissatisfied, contact us within seven days at 310-734-8141 so we can review and work to resolve your concern.
Nothing in this policy limits any rights or remedies available under applicable law. Any additional terms agreed upon for a particular service will be provided before the appointment is confirmed.
Questions about this policy may be sent to INFO@TheETTIGroup.com or discussed during your consultation.